Questions
Your questions, straight answers.
The quickest demo: call Lya.
Listen to an example call, then try it with your own rules.
Lya day to day
How does Lya answer my calls?
When you do not pick up, or as soon as you switch her on (on site, out of hours, all the time), the call goes to Lya. She introduces herself as your business assistant, understands the need, asks your trade’s questions and passes you a clear request.
Will my customers talk to a robot?
To an assistant who says what she is, with a natural voice and short sentences. She never pretends to be you, and she always offers a call back from you.
What if Lya does not know the answer?
She never promises a price or a time: she takes notes and passes them on. If a call is outside her scope, she takes the details and lets you know. You can also set her to never answer without your approval.
Does Lya book appointments?
If you allow it. She only sees your free slots, never your other customers, suggests a quote visit and you confirm it with one tap. Google Calendar and Outlook are supported.
What about my family and suppliers?
You mark them once. Lya then recognises the number and does what you set for them: put them through, take a message, or do nothing.
Your number
Do I keep my number?
Yes. You forward your mobile to Lya with an operator code the app gives you. Your number, your line and your operator do not change. You switch off the forwarding whenever you like, with one code.
Does it work with my operator?
Call forwarding exists with Orange, SFR, Bouygues, Free and the operators using their networks. The app shows the code to dial for yours, and a test call to check.
How long does setup take?
A few minutes, no equipment: your business, your trade, your rules, then the forwarding code. WhatsApp and the calendar connect later, at your own pace.
And when I am available?
You pick up as usual: Lya only takes what you do not, or only when you switch her on. An “On site” button is enough.
How does WhatsApp work?
You keep your usual WhatsApp Business. Lya replies when you are busy, after a delay you set, and stops as soon as you take the conversation back.
Does Lya write on my behalf?
Only what you have allowed: acknowledge receipt, ask the trade questions, suggest a visit. Each reply can go through your approval before it is sent.
Price and commitment
How much does it really cost?
A monthly subscription with no commitment, minutes included, no equipment or setup fee. The Receptionist costs €119 HT per month. No hidden fees.
Can I stop whenever I want?
Yes: you switch off the forwarding, cancel in the app, and your data is deleted on request.
What is the Pro Secretary?
The next step: your mobile number moved to Lya, all your calls and texts visible, incoming and outgoing, customer follow-up, reminders, quotes. It is opening gradually: reserve your place and we will let you know.
Your data
Where is my data?
In the European Union. Your customers stay your customers: nothing is sold, nothing is used to canvass anyone.
Does Lya record calls?
She transcribes what the request needs (need, place, urgency, contact details). You can delete a contact, a request or all your data at any time.